Return Policy
Return Policy
CPAP1000.com specializes in respiratory and medical-grade supplies. For health, safety, and hygiene reasons, we are unable to accept returns on opened products that come into contact with breath, skin, or bodily fluids.
We appreciate your understanding and are committed to providing a return policy that is clear, fair, and easy to understand.
Returns for Unopened Products
We accept returns on brand-new, unopened products within 30 days of delivery.
Eligible unopened returns include:
100% refund
Free return shipping label
No restocking fees
To qualify for a return, the product must be unused, unopened, and in its original packaging.
Opened Products Not Eligible for Return
For safety and hygiene reasons, we do not accept returns on opened products, including but not limited to:
CPAP machines
CPAP masks
CPAP mask cushions
CPAP headgear
CPAP humidifiers
CPAP hoses
Once these items have been opened, they cannot be resold or reused safely.
Return Process
To start a return, please contact our customer support team with your order number and the product you would like to return. Once approved, we will provide instructions and a prepaid return shipping label for eligible unopened products.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the issue and help resolve it.
- CPAP Air Filters
- N95, KN95, and FFP2 Respirators
- Procedure or Surgical Masks
If you have any questions about our return policy or your order, please contact us at info@cpap1000.com. We’re happy to assist you.